PRIVACY POLICY

 

When you visit our website and share personal information with us, you’re trusting us to handle it responsibly and keep it secure. This privacy notice explains how Giroscope collects, stores, and uses your personal data when you use our website.

 

Please read this notice carefully, along with any other privacy information we provide when collecting or processing your personal information.

 

We’re dedicated to protecting your personal information. When you share personal data with us, we’re legally required to handle it in line with all data protection laws. Data Protection Act 2018 and General Data Protection Regulation (GDPR).

 

By accepting our cookie policy and using this website, you agree to these data and privacy practices. This policy may change, and updates will be posted on this page.

 

 

Personal data means information that can identify you as an individual. It doesn’t include anonymized data where identity has been removed.

 

We may collect, store, and use these types of personal information:

 

Your name, title, billing and delivery addresses, email address, and phone number. Bank account, payment card details, payment information, and details of products purchased from us. Information you provide when submitting enquiries, such as age or location, helping us tailor our response about our services. Technical data about how you use our website, including browsing patterns and actions. Marketing and communications preferences.

 

We gather this information when you register or submit request forms. We won’t share information about your website visits or other personal details with third parties without your permission.

 

We don’t collect sensitive personal data (such as race, ethnicity, religious beliefs, sexuality, disability, political opinions, or health information).

 

 

We collect data through:

 

Direct contact – When you reach out via post, phone, email, or other means.

Automated methods – Through cookies, server logs, and similar technologies as you browse our website. We may also use analytics services like Google.

 

We’ll only use your personal data when legally permitted, typically when:

 

 

 

Below are the ways we may use your information and our legal basis for doing so. We’ve identified our legitimate interests where relevant.

 

We may process your data for multiple lawful reasons depending on how we’re using it. Contact us if you need details about the specific legal basis we’re using.

 

 

If you don’t provide required personal data for these purposes, we may not be able to deliver our services (such as responding to your requests or queries).

 

 

Cookies help personalize your website experience. A cookie is a small file sent to your computer by our web server, allowing the website to remember your device. This may include browsing data, computer information (IP address and browser type), demographic data, and if you arrived via a third-party link, that referring URL. Registered users may have name and email stored for verification.

 

Our cookie details are below. Continuing to browse means you accept our cookie use.

Website visits may generate these cookies:

 

Essential cookies Standard cookies required for basic website functioning (like payment processing) that don’t store personal data and cannot be disabled.

 

Functional cookies Anonymous tracking cookies that enable better shopping experiences by deploying relevant information. Disabling these may affect website functionality. They may track product browsing and basket activity.

 

Analytics cookies Necessary for website optimization and error correction. Tools like Google Analytics track anonymous data on user behavior and traffic sources. These cookies track which elements users interact with, how and when they’re used, plus visit information including hardware and software details.

 

When users voluntarily submit forms, this software may collect identifiable information like name, address, email, and phone number. Cookies don’t collect sensitive data including payment information. Your personal data is handled according to data protection law and Google’s Privacy & Terms.

 

Third-party cookies Some third-party cookies are needed for site functionality. We use cookie information to:

 

 

You can delete cookies anytime, though this resets saved settings like usernames and passwords. You can also configure your browser to block cookies, though this may reduce functionality and prevent access to certain features or registered areas. Check your browser’s ‘Help’ menu for cookie prevention instructions.

 

We may use Google Analytics to understand visitor behavior and popular pages. Google may share this information with third parties when legally required or when third parties process it on Google’s behalf. You can refuse cookies through browser settings, but this may limit website functionality.

 

Your data is handled according to data protection law and Google’s Privacy & Terms.

 

 

Our website may include links to third-party websites. We’re not responsible for their content. When using these links, our privacy policy no longer applies – refer to that website’s privacy statement.

 

 

All data is kept confidential on secure systems and servers that may use secure third-party processing. Data access is restricted to our organization unless disclosure is legally required for business operations including order processing and marketing. This includes:

 

 

Due to online data requirements, some information may be transferred, stored, or processed outside the UK or European Economic Area, including transactional payment information or fraud protection. Data may be shared with or processed by staff at trusted agencies outside the UK and EEA.

 

Our website may link to external websites beyond our control. This privacy policy only covers Light Industries website data processing and doesn’t apply to other websites with their own privacy policies. Giroscope accepts no responsibility for external website policies or actions. Always check privacy policies before sharing data with external sites.

 

 

We may share your personal information with third parties when legally required, necessary for administering our relationship with you, or when we have another lawful basis.

 

We may share your information with:

 

 

Third-party service providers cannot use your data for their own purposes and must follow our instructions. When third parties are data controllers themselves (like payment processors), they must comply with data protection laws.

 

 

We don’t transfer (or allow service providers to transfer) your information outside the European Economic Area.

 

 

We’ve implemented security measures to prevent your personal information from being accidentally lost, used inappropriately, accessed without authorization, altered, or disclosed. Access to your information is limited to employees, agents, contractors, and third parties with business need. They process your information only under our instructions and confidentiality obligations. Contact us using the details below for information about these measures.

 

We have procedures for handling suspected security breaches and will notify you and regulators when legally required.

 

 

We retain personal data only as long as necessary for collection purposes, including legal, accounting, or reporting requirements.

 

We consider data amount, nature, sensitivity, harm risks from unauthorized use, processing purposes, alternative methods, and legal requirements when determining retention periods.

 

Law requires us to keep basic customer information for six years after they cease being customers for tax and legal purposes. We may retain contact details for these reasons.

 

You can request data deletion in some circumstances (see below).

 

We may anonymize your data (removing personal association) for research or statistics, which we may use indefinitely without further notice.

 

 

Under data protection laws, you have rights regarding your personal information, including:

 

Access – Request a copy of personal information we hold and verify lawful processing (data subject access request).

 

Correction – Have incomplete or inaccurate information corrected.

 

Erasure – Request deletion when there’s no valid reason for continued processing, or after objecting to processing or exercising marketing objection rights.

 

Object to processing – When we’re relying on legitimate interests and your situation warrants objection, or when we’re processing for direct marketing.

 

Restrict processing – Request suspension of processing, for example to establish accuracy or processing reasons.

 

Data portability – Request transfer of your information to another party.

Withdraw consent – When we’ve relied on your consent for specific processing, you can withdraw it anytime. This stops future processing for that purpose but doesn’t affect past lawful processing.

 

Contact us using the details below to exercise these rights.

 

Accessing your information is generally free (as are other rights). We may charge reasonable fees for clearly unfounded, repetitive, or excessive requests, or refuse to comply in these circumstances.

 

We may request identity confirmation and additional information to verify your rights and speed our response. This ensures personal information isn’t disclosed to unauthorized persons.

 

We respond to legitimate requests within one month. Complex or multiple requests may take longer – we’ll notify you and provide updates.

 

 

You can complain to the UK supervisory authority for data protection issues anytime. This is the Information Commissioner’s Office (ICO): https://ico.org.uk/global/contact-us/

 

We’d appreciate addressing your concerns first before you contact the ICO.

 

We reserve the right to update this privacy notice anytime and will provide an updated notice for substantial changes. We may also notify you through other means about personal information processing.

 

Contact us using the details below with questions about this privacy notice.

 

 

Giroscope